Frequently Asked Questions
How do I place an order?
To place an order, simply browse our product catalog, select the items you want, and proceed to checkout. You will be prompted to provide shipping details, and once your payment is confirmed, we will process your order and notify you when it has been shipped.
How long does it take for my order to ship?
Processing times can vary depending on the product and supplier, but generally:
Processing Time: 2-5 business days
Shipping Time: 1 - 14 days (depending on your location and shipping method)
Once your order is shipped, you will receive a tracking number to monitor its progress.
How do I track my order?
Once your order has shipped, we will send you a confirmation email with a tracking number and link to the carrier’s website. You can use the tracking number to check the status of your shipment at any time.
How do I return a product?
If you're not satisfied with your purchase, please refer to our Return Policy. In general: Returns must be requested within 7 days of receiving the item.Products must be unused and in original packaging.Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. Please be advised that we may request images to assess and process your claim
How do I get in touch with customer support?
You can reach our customer support team by:
Email: info@ngbuys.com
Live Chat: Available on our website during business hours.
Phone: +61416844360
We strive to respond to all inquiries within 24-48 hours.
Returns and exchange
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ngbuys.com. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.